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Alderney Booking Conditions

General Information for Alderney Holidays customers, which we trust will answer any queries.

Please find detailed below our booking conditions which should be carefully noted. If you require further information, please ask. Your contract is with Travelsmith Ltd. and we are members of ABTA and government approved ATOL licence holders. When you make a booking, you guarantee that you are authorised to accept and do accept on behalf of your party the booking conditions. A contract will exist as soon as payment is received by us.

Holiday Costs
Please see individual web pages for full details of what your holiday costs include. All prices are shown as per person, based on commencement date and will be advised at the time of booking. Supplements are also per person, based on the applicable rates valid during your holiday.

Travel
Air holidays are based on travel with the following airlines – Aurigny airlines, Blue Islands, British Airways, EasyJet, Flybe & Jet2. All air travel is subject to the operating schedules of the carriers (not always daily) and the conditions of carriage of the respective carrier. Aircraft type cannot be confirmed as it is subject to alteration at the carrier’s discretion. Should flight timings not be available when booking, this information will be confirmed once details are received from the appropriate airline. Wherever possible we will try to meet your specific requirements in respect of schedules. If it is not possible (as for obvious reasons we cannot always comply) no refund of any monies paid will be made and you will not have the right to cancel your booking except in accordance with our normal cancellation terms. This brochure is issued on the sole responsibility of the tour operator and does not commit any carrier whose services are used. Travelsmith Limited hold ATOL licence number 1917 and that applies to all air holidays arranged by us.

Your Financial Protection
Travelsmith Limited trading as Flyjersey hold ATOL number 1917 and are members of ABTA (number V1290, head office).

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Check In/Out
Normally your accommodation will be ready for you from 2pm on your arrival date and you are normally asked to vacate your accommodation by 10am. Occasionally you may be able to vacate later, but please check with your holiday accommodation management.

Duration
The arrival day at your resort counts as the first day and the departure day from your resort counts as the last day, regardless of timings.

Special Information
Although no guarantee can be given we will be pleased to assist wherever possible. In the case of disabled clients or where for medical reasons special services are required (e.g. special diets, etc.) it is necessary that full details are given at the time of booking in order that we can offer as much assistance as possible. We cannot be held responsible for problems encountered where full written details have not been supplied to us and subsequently confirmed in writing by us. Full information must be given on the booking form or, if necessary, reconfirmed separately in writing giving details of any disability and assistance required.

Telephone Quotes
are all provided subject to written confirmation (including any holidays not featured in our brochure, where tailor-made arrangements apply).

Dangerous Goods
Airline companies have a list of prohibited articles that are regarded as endangering the safety and security of passengers. If you are unsure of any particular item that you may wish to take, please ask.

Money Matters
Booking is made by receipt of the non-refundable deposit and our subsequent written confirmation. Where only a deposit is due the deposit will be £100 per person, except when non-changeable and non-refundable flights have been booked with a low-cost carrier, in which instance the total cost of the flights plus the deposit of £100 per person will be required. Balances are due 8 weeks prior to departure date. If balance payment is not received by the due date Travelsmith reserve the right to cancel all arrangements and impose cancellation fees in accordance with the schedule below. There is no surcharge for payment by debit or credit card. Should you have to cancel your holiday the following scale of charges will apply: 42 days or more deposit is forfeit, 41-29 days @ 80%, 28-15 days @ 90%, within 14 days @ 100%.
NB: Where cancellation occurs within 42 days of travel and the % charge equates to less than the minimum charge (i.e. loss of deposit) then the higher charge will apply. Should you wish to alter your arrangements, and assuming such alterations are possible, a £30 per person fee will be charged.
NB: Once travel arrangements have been made it may be possible to alter the arrangements, however please note any changes will incur higher charges. Alterations made within 6 weeks of departure may be subject to higher charges in line with our cancellation fees. Any alteration or cancellation must be notified in writing and, in respect of the latter, the level of charges will be based on the date written instructions are received by Travelsmith. It is essential that all clients take holiday insurance cover. If the reason for your cancellation is covered by your insurance policy, you may be able to reclaim these charges. The brochure is costed as at 19th October 2017 (based on £1 – $1.32) – source Financial Times. Any variations to website prices (lower or higher) made prior to your booking with us will be notified at the time of booking.

Children and Infants
Any child reductions for accommodation are based on children/infants sharing with 2 adults in a room with extra child bed(s) or cot(s). In certain instances, some hotels may make a small charge for food consumed, where Travelsmith has only charged the relevant air fare. Such payments should be made direct to the hotel. Where children’s offers are shown at selected hotels please note the advice given as to whether meals are included, or all meals are payable direct at hotel.
NB: Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under two years of age on the date of its return flight.

Accommodation
in hotels and guesthouses comprises B&B (i.e. bed and breakfast daily) or HALF BOARD (including dinner daily) commencing with dinner on the first day, terminating with breakfast on the last day. No allowance can be given for unused accommodation or meals not taken due to temporary absence, including late arrival on the first day or early departure on the last day. Where optional supplements for half board are shown, these prices are only valid if booked in advance. All holiday establishments used throughout this brochure are registered and graded by the Tourism Authorities of the appropriate resorts at the time of going live.

Notes On Hotel Gradings
Holidaymakers should bear in mind that not all hotels in the Channel Islands are purpose built but are often skilful adaptations of large houses. Therefore it should also be noted that hotel amenities cannot necessarily be compared with those in the UK or in other countries. We have tried to be as accurate as possible with our hotel information and have avoided descriptive wording which may be interpreted wrongly. All accommodation featured in our website has been carefully chosen to meet standards required, although obviously the quality of the establishment is open to personal interpretation! For your guidance accommodation rises in grade as follows:
Jersey: Guesthouses from 1 – 5 Stars, hotels 1 – 5 Stars
In addition, registered hotels that are approved and classified as hotels but which do not achieve the 1 Star standard.
Note: Some hotels have chosen to be ungraded others are awaiting grading at the time of publication. The various grades awarded to hotels and guesthouses as shown in this website are strictly in accordance with those confirmed by the Jersey Tourism Authorities. It is therefore not possible to directly compare these grades with those in the UK or any other country. If you need any advice on the Jersey grading system to ensure that you choose your accommodation in line with your requirements, please do not hesitate to ask. These grades are correct at the time of publication. Should changes subsequently occur we will notify you when we are officially advised.

Special Diets
Higher grade hotels usually offer a sufficient choice of menu to provide for all tastes. However please note that in guesthouses and in most middle range hotels where special diets such as vegetarian meals are requested, the menu will be very limited. If you are unsure, please ask when booking.

Liability
We accept full responsibility for ensuring that the arrangements which we have agreed to provide are in accordance with the description in the brochure and are of a reasonable standard. In this respect, we are pleased to make it clear that we accept responsibility for the negligent acts or omissions of our employees and agents and of our subcontractors and suppliers. We will pay damages calculated in accordance with English legal principles in respect of the death, bodily injury or illness suffered by any member of the party during the holiday and caused by the negligent act or omission of our employees or agents or by one of our suppliers or subcontractors or by their servants or agents provided that they were acting within the scope of or in the course of their employment and on our business. Please note that there are important conditions attached to this commitment, as follows:

  • Claims must be notified to us in writing within 28 days of the date of the scheduled completion of the holiday.
  • The claimant agrees to assign to us their rights against a supplier or any other person relating to the claim.
  • The claimant agrees to give his or her full cooperation in the event that we or our insurers wish to enforce the rights assigned to us or to which we are subrogated.
  • In the event that a member of the party should suffer illness, personal injury or death during the holiday through a cause unconnected with any negligent act or omission of our employees, agents, sub-contractors or suppliers, we will offer assistance including advice and guidance and, if we in our absolute discretion consider it appropriate, financial assistance up to a limit of £5000 per booking form.
  • In respect of carriage by air, our liability in all cases will be limited in the manner provided by the relevant international convention. A copy of the applicable conditions will be supplied on request.

Changes To Your Holiday
In the rare event we make a major alteration to your holiday arrangements, we will inform you as soon as possible and offer the best available alternative or issue a prompt and full refund of all monies received by us from each person in your party. Any alternative accommodation offered would be of comparable or higher standard. When a major change is notified, you will (provided you have paid the final balance) be entitled to compensation with a rising scale of payment geared to the length of time prior to departure at which advice has been given. We shall not cancel your holiday after the date when payment of the balance price has become due unless for reasons beyond our control or the client’s non-payment of the balance.

Important notes:

  • Most changes are minor and do not give any entitlement to compensation or cancellation. A major change can be defined as a change in UK airport or resort area or the time of departure or return by more than twelve hours or to accommodation of materially lower standard than that booked.
  • There is no entitlement to compensation in respect of changes or cancellations amounting to force majeure, e.g. war, threat of war, riot, civil strife, industrial disputes, terrorism, natural or nuclear disasters, fire or adverse weather conditions, or the interruption of Air Traffic Control functions resulting in the cancellation or disruption of flights. If we cancel your holiday in such an event, we will offer you a refund of all monies paid (less any non-recoverable costs) or, if we are able to, a comparable alternative holiday but shall be under no further liability.
    NB: Where holiday arrangements are disrupted as a result of force majeure including industrial action (by those not employed by Travelsmith Ltd and any of their subsidiaries) or adverse weather conditions we will assist wherever possible but cannot accept any liability. In certain circumstances any extra costs may be covered by insurance, which is considered essential (see our Insurance page).

Delays
To cater for such circumstances including adverse weather conditions please ensure you have sufficient funds to pay for any additional expenses as these are the client’s responsibility. Furthermore, it should be noted that if there is any loss of holiday time there cannot, under normal circumstances, be any refund from us. In certain circumstances these costs may be covered by insurance, which is considered essential. See our Insurance page.

Conduct
We should point out that with the support of ABTA (the Association of British Travel Agents) all hotels, airlines etc., have the right to refuse admission/transportation to any persons behaving in a disorderly manner to the discomfort of fellow holidaymakers. Moreover, any such persons will have no redress regarding refunds on tickets, etc. Furthermore, the majority of hotels refuse to accept all-male/all-female groups. In any event more detailed information may be required prior to the acceptance of such bookings. We are sure that this ruling can only improve matters for the vast majority of clients.

Assistance, Problems, Complaints
If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel manager) and (where applicable) resort representative at once so that every opportunity is given to restore holiday satisfaction. If this is not possible and your holiday enjoyment is affected, you should contact Travelsmith without further delay – full details of our contact service are supplied with your travel documents. We will do our utmost to resolve the problem while you are on holiday. If you remain dissatisfied, please ensure that you follow the matter up within 28 days of your return home by writing to our Customer Services Department at the Travelsmith office giving your original booking reference number and other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND, where applicable, to our representative whilst in resort and obtain a written report form. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. It is our policy to always assist wherever possible to resolve any problem quickly, fairly and amicably but, disputes arriving out of, or in connection with this contract, which cannot be amicably settled, may (if the customer wishes) be referred to arbitration under a special scheme which, though devised by arrangement with ABTA, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking form or to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to use this scheme, written notice requesting arbitration under the scheme must be made within 9 months after the scheduled date of return from the holiday.

Swimming Pools
Where we show accommodation with an outdoor pool, it may not always be in use during early and late seasons and may not always be heated. Furthermore, pools (indoor or outdoor) may be subject to closure or restricted use in line with regulations that may be imposed by local authorities at any time

Insurance
is considered essential and all clients should be adequately insured.

Passports
Whilst passports are not required (unless taking a day trip to France), most carriers require photographic identification in order for you to board and also for security purposes (e.g. passport, full new style driver’s licence, bus pass or a Citizen Card – application available from your post office or at CitizenCard.com. NB: holders of non-British passports and/or British passports issued overseas should check with the relevant consulate in case visa/special permits are required.

Health
The UK NHS does not apply in Guernsey and you would have to pay for medical treatment. Jersey has a reciprocal agreement with the NHS for emergency treatment only.

Whilst emergency treatment will be provided in the A & E departments, it is strongly recommended that all visitors to the Channel Islands be in possession of appropriate travel insurance which includes cover for all other medical expenses incurred during their stay, and possible repatriation. As the EHIC card is NOT valid in the Channel Islands.

Please carefully check your current travel insurance because most policies do NOT cover medical expenses incurred in the Channel Islands. This is because most Travel insurance policies only provide cover for medical expenses incurred outside the “United Kingdom” but for the purposes of the policy cover insurers usually excludes the Channel Islands within their definition of “United Kingdom”. This has the effect that that the policy would not respond to a claim for Channel Islands medical expenses. Holiday insurance is therefore necessary.

Website Information
All contents have been compiled and checked as carefully as possible to ensure accuracy. Prices are based on known hotel rates and transport costs as at 19 October 2017 (based on £1 = $1.32 – source Financial Times). Please refer to the section on money matters for further information.

Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs and immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside European Economic Area, controls on data protection may not be as strong as the legal requirement in this country. We will not pass on any information you supply to any third party in the EU not connected with without your prior permission. your travel arrangements (as explained above) This applies to any sensitive information that you give us such as details of disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available on request.

Consumer Protection
Air holidays to the Channel Islands arranged by us are covered under our ATOL licence 1917 and we are members of ABTA, Travelsmith Ltd ABTA V1290. Travelsmith Limited trading as Flyjersey.com hold ATOL number 1917 and are members of ABTA. All the flight inclusive holidays in this brochure are financially protected by the ATOL scheme. When we confirm your holiday arrangements you will be supplied with an ATOL certificate. In the unlikely event that you do not receive this with your holiday confirmation please ask for it and check to ensure that everything you booked (flights, hotel and other services) is listed on it. Please see our booking conditions for further information, or for more information about financial protection and the ATOL certificate, go to the Civil Aviation Authority‘s website.

Yours Faithfully
Travelsmith Ltd is a privately-owned company with directors resident in Essex and Cornwall. Responsibility for arranging your holiday is taken most seriously. Travelsmith Ltd is a subsidiary of Travelsmith Investments Ltd. Registered office: Travelsmith House, Burnham On Crouch, Essex CM0 8AA. Reg no 1722666. We will always be pleased to answer any queries you may have.